Technical support
Installation, playback, storage, Intermission Music, MIDI, lighting or video.
Contact technical supportHelp and contact
Contact PlayR
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Licensing
Activation limits, device changes, purchase records or licence questions.
Contact licensingPrivacy
Privacy questions or requests concerning personal information.
Contact privacyBeta interest
Tell us your device, operating system and how you currently run your live shows.
Open the beta applicationProtected contact
Prepare your email
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Before sending a fault report
Include the details that matter:
- The exact PlayR version shown in About.
- Windows, macOS or Android, including the OS version.
- Device model and connected audio or MIDI equipment.
- The exact steps that caused the problem.
- Whether the fault happens every time.
- A screenshot, diagnostic report or sample file only when relevant.
Protect your show data. Do not uninstall PlayR or clear app storage merely as a first troubleshooting step. That can remove locally stored information.